Refund policy
Returns Period:
Customers may return unopened and unused supplements within 14 days of the original purchase date. No returns will be accepted after this period.
Eligibility for Return:
To be eligible for a return, the supplement must be in its original packaging and in the same condition that you received it.
The product must be unopened, unused, and free from any signs of tampering or damage.
Return Courier:
Customers are responsible for paying the return courier costs. We recommend using a trackable courier, to ensure we receive your returned item.
Refunds:
Once your return is received and inspected, we will send you an email notifying you of the approval or rejection of your refund.
If approved, your refund will be processed, and a credit will be applied to your original method of payment within 7-10 business days.
Damaged or Defective Goods:
If you received a damaged or defective product, please contact our customer service team within 3 days of receiving the item.
We will arrange for a replacement or refund, depending on the circumstances and availability of the product.
Exchanges:
We do not offer exchanges for supplements. If you wish to try a different product, please return the original item following the return policy guidelines and place a new order for the desired product.
Return Authorisation:
To initiate a return, please contact our customer service team at onlinesupport@barbariannutrition.co.za with your order number and reason for return.
Our team will provide you with further instructions on how to proceed with the return.
Non-refundable Items:
Sale or clearance items, gift cards, and promotional or bundled products are non-refundable and cannot be returned or exchanged.
Right to Refuse Returns:
BARBARIAN Nutrition reserves the right to refuse returns if the product is not in its original condition or if the return policy guidelines are not followed.
Please note that individual results may vary when using supplements. We encourage customers to consult with a healthcare professional before starting any new supplement regimen.
If you have any questions about our online shop policy or need assistance with our products, please contact our customer service team at onlinesupport@barbariannutrition.co.za.
We are here to help and support you throughout your fitness journey.
